Profile: Bill Hill, CFSP, CFC
Job Title: Forms and Records Manager
Company: Dept of Labor and Industries
Stats: Married; 2 parrots named Jupiter and Marie
Education: BA from Washington State University. Forms Mgt class at Highline Community College, instructed by Norm Chilton. Study groups for certification and numerous education courses provided by agency.
How I Got Started: The first form I designed was a lap chart for the Indy 500 when in high school...not knowing where both would lead me. First employment was with Garret Freight lines, splitting bills (forms) for shipment. Started employment at Washington Utilities and Transportation Commission as a Tariff Rate Analyst....but also assigned to supervise the Addressograph/Multilith rooms, mail room, and store room. The Multilith offset press operator went on a 3 month medical leave and I ended up running the presses.
Overheard a manager talking to a familiar voice who was talking about archiving. It was a friend from my college dorm who was now the State Archivist. The manager who was NOT in my unit, said that since we knew each other, I was in charge of Records. That resulted in the first archiving ever at WUTC. Ironically, I voted against the State Initiative that started Records Mgt for the state, while still in college.
A few years later, WUTC moved to a new building and I had to organize the forms into some sort of order and developed my first "misguided" numbering system, but it did work.
A larger agency (Dept. of Labor and Industries) requested an analyst to set up a Forms and Records program. I was the only applicant that had any kind of experience in either phase and was hired. My new supervisor sent me to Highline Community College to take a class in Forms Management taught by Norm Chilton and Bill Kizik who also introduced me to BFMA.
The L&I Forms Program was developed following the education I received from Highline. My supervisor stopped all vendors from entering our agency and instructed everyone to go through the new Forms and Records unit. 30 years have passed and the agency has doubled in size and multiplied in various programs and we presently have fewer forms than when I started.
Current Professional Duties: My staff and I are converting from paper to electronic, first through PDF forms of which over 300 are on the web. Our E-forms are presently thick client. We are changing our forms and records databases from a flat file to a relational file. We still maintain a complete history and analysis on all forms, electronic and hardcopy. My staff includes a person with great paper knowledge and a fast learner on the electronic technology and also a person that I hired for her E-forms knowledge. I am also the Agency Records Officer.
BFMA Experience Have had a number of offices and committee leadership rolls in the Northwest Washington Chapter. Served as Region One VP in the mid 90's and finished a number of terms as the Director of Education. My current title is Vice President of Programs. This responsibility oversees and coordinates the activities of the Director of Education and the Director of Symposium Operations to ensure their activities, committees, and task forces support the goals and objectives of the Association. Also a member of the BFMA Executive Board of Directors and on the FSCB. Attended my first BFMA Symposium in 1977 and every year since 1992. The BFMA Symposiums has a strong emphasis on technology, forms management, analysis, and design. Many office decisions have been made based on information learned at Symposium.
How Being a CFSP Has Helped My Career: I believe that earning my CFSP has also earned me more respect within my agency and with my peers throughout the industry. I seem to be the "go to" guy when it comes to assisting in solving workflow issues or coming up with new solutions. I really enjoy being involved educating others into our industry and demonstrating how we can make a difference.
Recommendations to Future CFSPs: We all have specific areas of knowledge. A study group, in person or via webinar, is a tremendous tool to share knowledge, learn from others and become your company/agency expert-the person with right solutions for the "wrong" questions. The exchange of information is the best way to gain the knowledge and experience to be the best in your field. Get involved with study groups. Utilizing BFMA Symposium and CFSP Study Groups will accelerate your knowledge as you fast track into a leadership roll.
Favorite Movie(s): Of course 'Grand Prix' and one I haven't seen in years called 'Checkpoint'. True Lies was great. He ONLY killed the bad guys. In my youth, I had all kinds of comic books and all the comic book movies are fun. Since so many of us in BFMA know Frank Abignale, the 'Catch Me If You Can' movie was great, but the book is better.
Passionate About: BFMA, auto racing (worthless statistic: there has been at least one starter in each Indy 500 from 1977 to the present that I have competed against). Racing in the Can-Am series was probably my high point. The driving is still fun (I love beating young people) but twisting wrenches is getting tiresome... Again, I enjoy instructing new competition drivers in racing schools.
Personal Statement [Personal and/or Professional]: BFMA is education to an industry that is often overlooked as a real driver to business efficiency. BFMA is a family to me, a family of friends with like business goals in a career that is totally creative. When I take a forms class or sit in a discussion, there is always so much for me to learn. I try to instill this in those around me and promote the value of our contribution. Parallels? Every time I'm at a BFMA function, I learn something new, every time I'm on the race track, I learn something new. Always be on a learning curve...