|October 2010 - Emerging Convergence|
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By Lisa Lee, CEBS,FLMI
Curious about the progression of eforms? Indicators are strong that eforms have achieved mainstream adoption and are poised to move beyond front-end support for business processes.
At the Forms & Technology Conference, Marty Lechleider, product manager IBM Lotus Forms, shared some interesting observations. He began by noting that eforms provide profound cost reduction, accurate data collection and streamline processes. OK, true, these benefits are established and well-known to those familiar with the industry.
Marty went on to point out that forms are part of overall solutions that promise major efficiency gains and cost reduction. At the same time that eforms are reaching mainstream adoption (now), the business process automation market is hot. Together, these developments mean new capabilities. They will enable organizations to move to customer self-service, providing customers with intuitive self-service experiences and further leveraging back-end systems.
These ideas surfaced at Symposium as well. The developments in the eforms market are supported by research from Gartner. More on that next time, perhaps. Meanwhile, it's intriguing to spy the potential for significant benefits to organizations, to take the next step with eforms and enable self-service customer experience.
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