Forms Management Standards
Presented by Ray Killam, Essociates
Standards are the key to process quality achievement and management. Until recently, there were no officially-approved standards for forms management. That has now changed.
The Canadian National Standard on Forms Management sets out best practices for the establishment and operation of a forms management program in either public or private sector organizations. This standard was recently adopted in Canada, but it is equally applicable for any forms management program worldwide.
This session will review the contents of the standard and how it deals with recommended requirements for policy, and provides guidance on program implementation, training, resource utilization and the promotion of the Forms Management Program. This session sets the stage for the remaining sessions in this series.