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Improve Customer Experience with Omni-Channel Data Collection and Unified Forms Processing
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Improve Customer Experience with Omni-Channel Data Collection and Unified Forms Processing

The past 20 years has seen many advancements, and we now have a lot of way to collect, submit and process data using a variety of forms and automation solutions. But are we getting better at meeting customer expectations or more efficient handling the data we collect? In this session, we explore and demonstrate the different ways you can take an omni-channel approach to data collection and integrated forms processing, realizing efficiency gains and improving customer experience at the same time.

5/29/2019
When: Wednesday, May 29, 2019
11:00 PT, 12:00 MT, 1:00 CT, 2:00 ET
Where: http://bfma.adobeconnect.com/ImproveCustExp
Contact: Mark Jackson and Michael Monette
1-519-505-0318


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The past 20 years has seen many advancements, and we now have a lot of way to collect, submit and process data using a variety of forms and automation solutions. But are we getting better at meeting customer expectations or more efficient handling the data we collect? In this session, we explore and demonstrate the different ways you can take an omni-channel approach to data collection and integrated forms processing, realizing efficiency gains and improving customer experience at the same time.

Mark Jackson and Michael Monette will be presenting this webinar on May 29, 2019 at 2:00 pm ET


As part of the OpenText Customer Experience Management group, Mark Jackson is Sr. Product Manager for the OpenText Intelligent Forms Automation products, LiquidOffice and TeleForm.

With over 18 years of EIM product management experience at iManage, Interwoven, Autonomy, HP, and now OpenText, Mark has a unique perspective on the evolution of EIM Solutions and how changes in customer expectations are shaping how we do business today.


Michael Monette is the Global Sales Director for the OpenText Intelligent Forms Automation products TeleForm and LiquidOffice.

 

Michael is an Electronic Document Professional, an Engineer and a Business professional having led global offering development for Xerox facilities management products and services. He has been a customer while CIO and VP of Strategic Planning and Technology at St. Joseph Corporation (Digital Print Division), and has been at various times a business analyst, technical analyst, operations manager, marketing manager, business and document consultant.

In his current role Michael’s focus is on enabling customers realize their CX and digital transformation objectives.

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