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Improve Customer Experience with Omni-Channel Data Collection and Unified Forms Processing
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Improve Customer Experience with Omni-Channel Data Collection and Unified Forms Processing

The past 20 years has seen many advancements, and we now have a lot of way to collect, submit and process data using a variety of forms and automation solutions. But are we getting better at meeting customer expectations or more efficient handling the data we collect? In this session, we explore and demonstrate the different ways you can take an omni-channel approach to data collection and integrated forms processing, realizing efficiency gains and improving customer experience at the same time.

 Export to Your Calendar 5/29/2019
When: Wednesday, May 29, 2019
11:00 PT, 12:00 MT, 1:00 CT, 2:00 ET
Where: http://bfma.adobeconnect.com/ImproveCustExp
Contact: Mark Jackson
1-519-505-0318


Online registration is available until: 5/30/2019
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The past 20 years has seen many advancements, and we now have a lot of way to collect, submit and process data using a variety of forms and automation solutions. But are we getting better at meeting customer expectations or more efficient handling the data we collect? In this session, we explore and demonstrate the different ways you can take an omni-channel approach to data collection and integrated forms processing, realizing efficiency gains and improving customer experience at the same time.

Mark Jackson will be presenting this webinar on May 29, 2019 at 2:00 pm ET


As part of the OpenText Customer Experience Management group, Mark Jackson is Sr. Product Manager for the OpenText Intelligent Forms Automation products, LiquidOffice and TeleForm.

With over 18 years of EIM product management experience at iManage, Interwoven, Autonomy, HP, and now OpenText, Mark has a unique perspective on the evolution of EIM Solutions and how changes in customer expectations are shaping how we do business today.

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