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Build customer onboarding solutions quickly to deliver an exceptional customer experience
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Delivering an end-to-end solution for projects such as customer onboarding can be a daunting task, often requiring multiple products, a lot of custom development, and integration. Consideration must be given to customer experience, process efficiency, cost and effort involved, and much more. This session will demonstrate how a complete end-to-end customer onboarding solution can be quickly delivered with minimal effort using Intelligent Form solutions.

11/13/2019
When: November 13, 2019
11:00 PT, 12:00 MT, 1:00 CT, 2:00 ET
Where: http://bfma.adobeconnect.com/opentextonboarding/
Contact: Mark Jackson and Alan Acheff


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Delivering an end-to-end solution for projects such as customer onboarding can be a daunting task, often requiring multiple products, a lot of custom development, and integration. Consideration must be given to customer experience, process efficiency, cost and effort involved, and much more.

Building forms for example to collect customer information can be easy enough, but it’s essential that different types of information is collected and user experience is optimized on all platforms customers expect including web, mobile, and paper. To be efficient information collected must be validated, routed and processed quickly through reviews and updates. To be cost effective, solutions require applications to minimize coding and make it easy to integrate.

Intelligent form solutions can help make it easy, eliminating multiple technology requirements, minimizing the amount of custom development required, and providing pre-built connectors to make integration simple.

This session will demonstrate how a complete end-to-end customer onboarding solution can be quickly delivered with minimal effort using Intelligent Form solutions.

Mark Jackson and Alan Acheff will be presenting this webinar on November 13, 2019 at 2:00 pm ET


Mark Jackson is a Senior Product Manager at OpenText, and Alan Acheff is Senior Solution Consultant, also at OpenText.

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