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Joyce E. Endres, CFSP
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Profile: Joyce E. Endres, CFSP
Job Title: Consultant-part time and Retired
Company: Je Consulting, LLC
Stats: Married to Leo (Sonny); 3 (adult) kids, 9 grandchildren, 3 great-grandkids.
Education: High School Graduate, Some College; Numerous Management and Professional training courses; and CFSP Study Groups, Certified Form Systems Professional

How I Got Started: I started working for the State of Wisconsin when I was 17, in November 1962, for the Department of Revenue. Shortly after I started, management asked who would be interested in learning to "keypunch" (an older term for data entry). I decided to do it. Little did I know it would have a major impact on my life! With this decision, I took my first step into the Systems and Data Processing environment (older term for Information Technology (IT). I was a keypunch operator and supervisor until 1976, when I had the opportunity to transfer into an Office Systems unit where we conducted mainframe automation and systems analysis, including forms design and records management. At that time, the only thing I knew about forms design, was from the many forms we data entered - even then, I could tell a good form from a bad form!

Two major events happened at the start of my forms-systems professional career. First, State Legislation was passed that required all State Agencies to develop a formal Forms Management Program. Second, Madison began a BFMA Chapter, of which I became a charter member. As a result of the legislation, I needed to develop forms management policies, procedures and standards. With my BFMA and other agency colleague's network and knowledge, we developed a Forms Management Program, which still exists today. Over the years, I became more involved with Systems Analysis, Forms Management and Design, plus, Quality Improvement, Business Process Reengineering and Strategic Planning efforts.

In 1995, again two major events occurred that impacted my career. First, I led a CFSP study group and became a CFSP. Second, I accepted a position at the Department of Administration and became a Statewide Strategic IT Planning Consultant and Statewide Data, Forms and Records Coordinator. Working with 52 Executive Branch Agencies, plus the Legislation, Court and University branch of government provide me with a wide range of experience, knowledge and contacts. Of course, BFMA was still my key source for Forms and Systems training.

I served on the BFMA Chapter, Regional and Association levels as a committee participate or chair and an officer. As an officer for various BFMA positions, including Association President, management and leadership training, plus lead worker activities, and management/leadership training, this participation helped we grow and expand my knowledge and professional career.

Current Professional Duties: I retired from the State of WI on November 15, 2002, forty years from my start date. The following summer I started my own consulting company, Je Consulting LLC and have conducted short term Business Analysis and Information Management Consulting since that time. Again, my CFSP and BFMA membership and network of knowledge has been invaluable to me as a consultant. I also joined ARMA, to continue my records management education. Learning is a journey, never a destination!

For BFMA, I just finished my forth term as President Emeritus. I am also the chair of the Form Systems Certification Board (FSCB), which governs the CFSP certification program, sponsored by BFMA.

How Being a CFSP Has Helped My Career: It helped me during the many business analysis and strategic planning projects I lead or participated in. It provide me with knowledge and source of network resources I used continually when I developed and maintained state enterprise policy and standards, and when I lead the statewide e-forms automation project. Currently, it provides the required credentials to be a successful independent consultant within the forms-system industry.

Recommendations to Future CFSPs: The more you learn, the more you realize you don't know! Education is a constant. The one CFC and two CFSP study groups, I participated in taught me so much about our industry. Even if you never take the CFSP exam, it is fun and exciting to learn with other people. My biggest fear, was failing the exam. I have been in the form-system industry for over 30 years, plus participated in study groups-but I had a fear of failure. I didn't allow this fear to stop me from trying and I passed the exam the first time! You need the combination of industry experience and study group participation to help you pass the exam. Go for it!

Favorite Movie(s): Wow, this is a tough question for me, since I love movies. Bambi made such an impression on me. I love the line "You can call me flower, if you want to." It still makes me smile. Kramer vs. Kramer; The Days of Wine and Roses; Shawshank Redemption; Sense and Sensibility; Con Air; Dirty Dancing; A Patch of Blue; Paint your Wagon; I could go on an on. I love the movies.

Passionate About: Family and Friends are more important to me than anything. My BFMA friends will be forever in my heart. I also love reading, traveling, clowns, smiling; and searching for collectables and antiques. My house if full of them!

Personal Statement [Personal and/or Professional]: "We know what we know. We know what we don't know. But we don't know what we don't know." Think about that statement. I truly believe we need to learn every day. My membership and involvement in BFMA has helped me continue to learn and grow personally and professionally. Learn by participation! Join BFMA and Participate! Become an Officer and Attend or Teach a Class at a Forms Institute or Symposium. When I attend the 2006 BFMA Symposium in Phoenix, it will be my 27 th consecutive symposium. Why, because I learn every time I attend, plus I get to see and hug my many BFMA friends and colleagues. Enjoy what you do within your personal and professional life - only you can make it happen.

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